- Contents
Packaged Hardware Documents
Factory Image Restoration Procedures Technical Reference
The Interaction Recovery Environment offers users an opportunity to restore the factory image (operating system and any PureConnect software). You can access the Interaction Recovery Environment from a USB flash drive embedded inside packaged server hardware.
The Factory Image Restoration Procedures Technical Reference describes the restoration procedures for the packaged servers listed in the following tables. Use the version of the document associated to your packaged server.
Factory_Image_Restoration_Procedures_05_TR.pdf
|
Packaged Server |
Part Number |
|
Interaction Application Server Medium 360 Gen10 |
TH-900-4.0-HPIAS36010M |
|
Interaction Application Server Large 360 Gen10 |
TH-900-4.0-HPIAS36010L |
|
Interaction Application Server 380 Gen10 |
TH-900-4.0-HPIAS38010 |
|
Interaction Media Server Small Appliance Gen10 |
SY-014-4.0-MSAS10 |
|
Interaction Media Server Medium Appliance Gen10 |
SY-014-4.0-MSAM10 |
|
Interaction Media Server Large Appliance Gen10 |
SY-014-4.0-MSAL10 |
Factory_Image_Restoration_Procedures_04_TR.pdf
|
Packaged Server |
Part Number |
|
Interaction Application Server Medium 360 Gen9 |
TH-900-4.0-HPIAS3609M |
|
Interaction Application Server Large 360 Gen9 |
TH-900-4.0-HPIAS3609L |
|
Interaction Application Server 380 Gen9 |
TH-900-4.0-HPIAS3809 |
|
Interaction Media Server Small Appliance Gen9 |
SY-014-4.0-MSAM9-3NBD |
|
Interaction Media Server Medium Appliance Gen9 |
SY-014-4.0-MSAM9 |
|
Interaction Media Server Large Appliance Gen9 |
SY-014-4.0-MSAL9 |
Factory_Image_Restoration_Procedures_03_TR.pdf
|
Packaged Server |
Part Number |
|
Interaction Media Server 4.0 Medium Appliance |
SY-014-4.0-MSAM8-CP-B01 |
|
Interaction Media Server 4.0 Large Appliance |
SY-014-4.0-MSAL8-CP-B01 |
|
Interaction Application Server 360 Medium Gen8 |
TH-900-4.0-HPIAS3608M-CP-B01 |
|
Interaction Application Server 360 Large Gen8 |
TH-900-4.0-HPIAS3608L-CP-B01 |
|
Interaction Application Server 380 Gen8 |
TH-900-4.0-HPIAS3808-CP-B01 |
Factory_Image_Restoration_Procedures_02_TR.pdf
|
Packaged Server |
Part Number |
|
Interaction Media Server 4.0 Small Appliance |
SY-014-4.0-MSAS-B02 |
|
Interaction Media Server 4.0 Medium Appliance |
SY-014-4.0-MSAM-B02 |
|
Interaction Media Server 4.0 Large Appliance |
SY-014-4.0-MSAL-B02 |
|
Customer Interaction Center Packaged Server 4.0 |
TH-900-4.0-CICISRV-B01 |
Factory_Image_Restoration_Procedures_TR.pdf
|
Packaged Server |
Part Number |
|
Interaction Media Server 4.0 Small Appliance |
SY-014-4.0-MSAS-B01 |
|
Interaction Media Server 4.0 Medium Appliance |
SY-014-4.0-MSAM-B01 |
|
Interaction Media Server 4.0 Large Appliance |
SY-014-4.0-MSAL-B01 |
|
Customer Interaction Center Packaged Server 4.0 |
TH-900-4.0-HPIAS360L-B01 |
|
Interaction Application Server 120 4.0 |
TH-900-4.0-HPIAS120-B01 |
|
Interaction Application Server 360 2-Drive 4.0 |
TH-900-4.0-HPIAS360M-B01 |
|
Interaction Application Server 360 4-Drive 4.0 |
TH-900-4.0-HPIAS360L-B01 |
|
Interaction Application Server 380 4.0 |
TH-900-4.0-HPIAS380-B01 |