Contents

CTI driver parameters

The following table lists all of the accepted and required driver parameters and corresponding descriptions of the integration.

Driver Parameter	Description
Driver:AdditionalAssemblies	Not currently used. For future use.
Driver:AdminPwd	Super user's password created in Interaction Administrator. See Creating a CIC super user.
Driver:AdminUser	Super user's user name created in Interaction Administrator. See Creating a CIC super user.
Driver:AvailableState	CIC status used when the agent is switching between the AvailableState and NotReadyState. Default: "Available" If "Available" is not the appropriate ReadyState status, you can change it to any CIC available status in the Interaction Administrator under Status Messages. Enter the correct value in the Message Name column. Note: Do not enter the value from the Message column. For more information, see Adding status data to Siebel’s reason code list of values.
Driver:DisabledEvents	Comma-separated list of events to disable or not send. In the previous version of the integration, there was a separate configuration for each event. Now these events have combined into one value. Events are used to cause screen pops and backend process within the Siebel Framework. By default, CIC sends all events. If there are events that you do not intend on using, add them to this list. Available Events: EventRinging EventConnected EventDialing EventEstablished EventDisconnected EventReqPop Default: ""
Driver:EventCustomAttributes	List of interaction attributes to deliver on every event sent to Siebel. Define any custom attributes collected in the IVR that need to be delivered to Siebel for screen pop or data insertion. In previous versions of the integration, stock attributes (S_ICValueXX) were always delivered. In the current version, you can define which attributes on the interaction you would like via a comma-separated list of attribute names. Default: Siebel_ContactID
Driver:NotReadyState	CIC status used when an agent is toggling between the AvailableState and NotReadyState. Default: "Do Not Disturb" If "Do Not Disturb" is not the appropriate ReadyState status, you can change it to any CIC available status in the Interaction Administrator under Status Messages. Enter the correct value in the Message Name column. Note: Do not enter the value from the Message column. See Adding status data to Siebel's reason code list of values for more information.
Driver:PrimaryServer	Name of the server that is typically the site's primary server, not necessarily the current primary server. The configuration does not ask for the backup server because once the integration connects the initial time, it caches the primary and backup information on the Siebel server. <CIC_SERVER_NAME>
Driver:WorkItemDescriptionFormat	This setting allows you to control what is shown in the Work Item Description list for each interaction. Use the [Attribute] tagging mechanism to be replaced with attributes on the call. For instance, [Eic_RemoteTn] will be replaced with the ANI value. Default: [Type] - [RemoteName]: [Eic_RemoteId]
Driver:URL	Not currently used. For future use.
Service:User	User name of the Siebel agent who is logging in. The parameter can be ether {@UserName} or {@AgentId}. If @UserName, the Siebel and CIC user names must match. If @AgentId, use the Siebel Agent General Profile for setting each user's user name manually. The benefit of this parameter is that you can have different user names for the two systems. Default: {@AgentId}