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Genesys End of Life Products

Genesys has set an end of life (EOL) policy unique to its innovative software but sensitive to the challenges caused by the end of life of software. Click here to review the worldwide End of Life policy that applies to Genesys PureConnect on-premises and cloud products. See below for the Terms and Definitions used on this page. See the PureConnect Maintenance and Support Cycle​ page for explanation of software updates and support.

Effective Immediately (April 2017):  For the products that have been declared EOL prior to 2017, Genesys will honor the dates established for End of Maintenance (EOM) and apply the End of Support (EOS) policy to the date of January 1, 2017 for products scheduled for EOS beyond July 1, 2018. See the tables below which indicate these changes. While Genesys makes every effort for third-party vendors to comply with Genesys EOL policy, it cannot guarantee the vendors' adherence to the policy.

PureConnect (Customer Interaction Center (CIC))

Version Last Order Date (LOD) End of Maintenance (EOM) End of Support (EOS)

CIC 4.0* and 20XX RX

Does not apply

Software updates are provided for 18 months from the date of release of the product version.  Note this is approximately the six most current product versions at the current product release cadence.

18 months from the End of Maintenance (EOM) date of the product version.

CIC 3.0

31 December, 2013

31 December, 2016

1 July, 2018

CIC 2.4

26 June, 2008

31 July, 2012

1 July, 2018

CIC 2.3.1

7 April, 2007

7 April, 2010

7 April, 2017

All versions prior to CIC 2.3.1

No Longer Supported

 

 

*Note: This policy starts with 4.0 SU6.  4.0 SU5 and earlier do not apply and are no longer eligible for software updates.

Enterprise Interaction Center (EIC))

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

EIC 2.4

26 June, 2008

31 July, 2012

1 July, 2018

EIC 2.3.1

7 April, 2007

7 April, 2010

7 April, 2017

All versions prior to EIC 2.3.1

No Longer Supported

 

 

 

Messaging Interaction Center (MIC))

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

MIC 3.0 / 4.0

31 December, 2013

31 December, 2016

1 July, 2018

MIC 2.4

30 September, 2010

30 September, 2013

1 July, 2018

MIC 2.3.1

30 April, 2007

30 April, 2010

30 April, 2017

All versions prior to MIC 2.3.1

No Longer Supported

 

 

 

Other Products

Version Last Order Date (LOD) End of Maintenance (EOM) End of Support (EOS)

e-FAQ 2.3.1

30 June, 2014

30 June, 2017

30 December, 2018

Interaction Monitor 1.0

1 September, 2015

1 September, 2018

1 March, 2020

IC Legacy Integration for Salesforce Web

​~7 Feb, 2017

8 May, 2018

8 November, 2018

IC Legacy Integration for Salesforce Desktop Client

End of Life: ​​31 December, 2016

With the Spring 2015 Release, Salesforce has ended support of the CTI Toolkit. For additional questions, see CTI Toolkit End of Support KB

Interaction Gateway Gen 2

30 August, 2016

28 February, 2018

30 August, 2019

Interaction Edge-Gateway software

30 July, 2016 1 May, 2018 1 November, 2019

Interaction Edge hardware

30 July, 2016 1 May, 2018 30 July, 2019 - end of warranty

SIP Station II

30 March, 2018 30 March, 2020 End of RMA support on 30 March, 2021, or until RMA stock is exhausted

Zendesk Integration

25 February, 2018 25 February, 2019 25 August, 2020
Interaction Desktop Microsoft Outlook Add-in 30 September, 2020 30 September, 2021 31 January, 2022

 

Interaction Process Automation (IPA)

Version End of Maintenance (EOM)

​Interaction Process Automation (PASv1)

31 December 2016

  • Removal the original implementation of our Process Automation Server (PASv1) in favor of our newer and more scalable version (PASv2).
  • There are no restrictions on the sale of IPA Process Automation Server.
  • Any software updates required for Process Automation Server will be available only for PASv2

 

Interaction Client Web Edition

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

Interaction Client Web Edition

(ICWebClientEdition_YYYY_RX.msi)

NA

1 November, 2018

1 May, 2020

Interaction Client Mobile Web Edition

NA

1 November, 2018

1 May, 2020

 

Other Features

Feature

End of Feature Announcement

Last PureConnect Release

End of Support (EOS)

PureCloud Directory View in PureCloud for CIC integration

23 April, 2019

PureConnect 2019 R2

30 June, 2019

Interaction Administrator Web Edition

25 August, 2020

PureConnect 2020 R4

2 February, 2021

GroupWise 2012 email integration

2 October, 2020

PureConnect 2017 R3

2 May, 2020

Domino 9.0.x email integration

2 October, 2020

PureConnect 2018 R4

21 August, 2021

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Terms and Definitions:​

LOD - Last Order date: The ultimate date on which any additional units of an EOL product can be ordered. On and after the LOD, no new quotes for such units will be issued or accepted.

EOM - End of Maintenance:  From this date, no releases (fixes, updates, etc.) will be available for an EOL product.

EOS - End of Support:  From this date, all Genesys Maintenance and Support obligations cease.