|
Date |
Changes |
|
11-November-2011 |
Initial
release. |
|
16-January-2012 |
Add
virtualization information regarding Interaction Media Server. |
|
24-January-2012 |
-
IC-91333 - Media Server Call Analysis support for es-CL
language model files.
-
IC-92963 - Correct inconsistencies in Interaction Media
Server Technical Reference.
-
IC-92166 - Document that antivirus signature updates
should be scheduled during low system usage.
-
IC-89725 - Document that properties and parameters that
require a restart are now marked with a red asterisk.
-
IC-92220 - MSCA regional model files: Venezuela, "es-VE".
-
IC-86242 - Document rejection of resource operations
from IC servers with duplicate license IDs.
|
|
03-February-2012 |
Add
compatibility requirements regarding Interaction Center 3.0. |
|
06-March-2012 |
-
IC-90659 - Document coaching restrictions for conferences
on Interaction Media Server.
-
IC-90660 - Document hosted monitor restrictions for
conferences on Interaction Media Server.
-
IC-90662 - Document hosted listens and recording behavior
for conferences on Interaction Media Server.
-
IC-92112 - Document configuration and usage of Media
Server 4.0 with Interaction Center 3.0.
-
IC-92346 - MSCA regional model files: Spain, "es-ES".
-
IONMEDIA-208 - Change "Dynamic" load balancing
to "Fewest Elements" for less than 8 CPUs.
|
|
27-March-2012 |
-
IC-94973 - MSCA regional model files: New Zealand, "en-NZ".
-
IC-95244 - Add content for Text-to-Speech support.
|
|
29-June-2012 |
-
IC-82384 - Expose Media Server rules in TS (and IA).
-
IC-92283 - Document Secure Input/Secure IVR: Interaction
Media Server log encryption.
-
IC-94660 - Secure Input: tell Media Server we support
secure input based on license.
-
IC-95244 - Update "Play TTS audio" for Adv
Ops to include MRCP description.
-
IC-93860, IONMEDIA-328 - Media Server to support IPv6
in future.
-
IONMEDIA-323 - Check for correct DSCP (QoS) tagging
of inbound RTP streams.
-
Add tracing levels and descriptions for event logging.
-
Add troubleshooting information regarding results of
low free space on hard disk drives.
-
Add information on Interaction Media Server log files.
-
Clarify property override hierarchy feature.
-
Provide additional information on G.722 audio processing.
-
Add clarification of CPU usage for additional software
on Interaction Media Server.
-
Provide additional information on RTP redirection for
dynamic audio path.
-
Recreate several diagrams for accuracy and consistency.
-
Correct content for fax processing and provide additional
details.
-
Incorporate content for new antivirus requirements and
best practices.
-
Update software requirements.
-
Update hardware requirements.
|
|
14-August-2012 |
|
|
17-October-2012 |
|
|
27-February-2013 |
-
DP-863 - Add content for support of in-band DTMF.
-
DP-765 - Add content for new call analysis functionality
when connecting to remote stations in the Interaction Center
network.
-
DP-687 - Update migration procedures.
-
DP-292 - Add feature item describing support of recording
notification beeps.
-
IC-95754 - Add content describing adjustment of MaxNumFilters
registry setting for installation of the PureConnect QoS driver.
-
IC-95054 - Add content describing how conferences that
contain only external parties are automatically disconnected.
-
IC-91257 - Add admonishment for selecting the appropriate
Interaction Media Server Service Update when using SUInstall.exe.
-
Add an admonishment stating that to use call analysis
for a language other than English that is set on the Interaction
Center server requires creating a Call Analysis Language
server parameter on the Interaction Center server.
-
Add list of Special Information Tones supported by Interaction
Media Server.
-
Add an admonishment stating that call analysis model
files cannot be modified. It also requests recordings of problematic
calls that fail call analysis be sent to PureConnect Customer
Care.
-
Add information about supporting whisper tones announcing
auto-answer calls.
-
Update content on virtualization support to include
Testing licenses.
-
Add content regarding the need to generate and apply
a new license after applying Service Update 2 or later.
-
IC-107503 - Add HTTP and HTTPS port numbers for packaged
servers.
-
Modify content to specify how Interaction Center selects
a single Interaction Media Server should multiple servers
exist in a location.
-
Remove obsolete information regarding installation of
an Interaction Media Server appliance and add cross-references
to the appropriate documentation.
|
|
04-March-2013 |
Changed
the default value for the Min Scheduler Latecy
parameter from 2 to 4. |
|
23-August-2013 |
-
IONMEDIA-502 - Add global language model for Call Analysis
feature.
-
IONMEDIA-491, IC-109732 - Add language model for Call
Analysis feature for Korean, Republic of Korea.
-
IONMEDIA-493, IC-109737 - Add language model for Call
Analysis feature for German, Switzerland.
-
IONMEDIA-495, IC-109706 - Add language model for Call
Analysis feature for French, France.
-
IONMEDIA-494, IC-109728 - Add language model for Call
Analysis feature for Italian, Italy.
-
IONMEDIA-483, IC-109723 - Add language model for Call
Analysis feature for Chinese, Hong Kong.
-
IONMEDIA-599 - Add language model for Call Analysis
for Spanish, Puerto Rico.
-
IONMEDIA-604 - Add language model for Call Analysis
for Spanish, Peru.
-
IONMEDIA-601 - Document that network communications
can be transmitted across multiple network adapters through
RtpAddressLocal and RtpAddressLocalMask
properties.
-
IC-96270 - Document that setting the Broken
RTP Disconnect Time server parameter to 0
(zero) stops Interaction Center from disconnecting calls where
both endpoints have stopped transmitting RTP packets.
-
IC-105999 - Document the new TS server parameter, TreatEndpointIdleAsFullIdle,
that enables Interaction Center to disconnect an interaction
where one party has stopped transmitting RTP packets (idle
state).
-
IC-108211 - Document new "Automatic Speech Recognition"
statistics on the Audio Engine Status page of the Interaction
Media Server web user interface.
-
IC-106095 - Document changes to Selection Rules feature.
-
IC-109645 - Document supported decibel range for "beeps"
played during recording.
-
IC-107892 - Document new Distributed Conferencing feature.
-
Document the new ASR parameters on the Config-Parameters
web interface.
-
Add content for the new Test button
on the Alerts page of the Interaction Media
Server web interface.
-
Update interface images.
-
Update "Enable Secure Input feature" topic
to be more comprehensive.
-
Add content on network interface configuration.
-
Add new index entries and enhance existing entries.
-
Update content on virtualization support.
-
Add content on supported audio formats for prompts.
-
DP-1082 - Remove references to an obsolete product.
-
IC-112984 - Add content stating how Interaction Media
Server attempts to download grammars Interaction Speech Recognition
multiple times before entering an active state with the Interaction
Center server.
-
Document the new RecognizerDiagnosticRecordings
property.
-
Add content for Interaction Speech Recognition.
|
|
11-February-2014 |
-
Clarify supported CPU brand.
-
IONMEDIA-691 - Add language model for call analysis
feature for Spanish, Mexico.
-
IONMEDIA-753 - Add language model for call analysis
feature for Turkish, Turkey.
-
IONMEDIA-658 - Add language model for call analysis
feature for German, Germany.
-
IONMEDIA-635, IC-109702 - Add language model for call
analysis feature for Danish, Denmark.
-
IONMEDIA-623 - Add language model for call analysis
feature for Tagalog, Philippines.
-
IONMEDIA-615 - Add language model for call analysis
feature for English, India.
-
IC-113848 - Add language model for call analysis feature
for global setting (x-inin-global).
-
DP-162 - Document new features for conference calls
on Interaction Media Server.
-
Added clarification about using RtpAddressLocalMask
to transmit RTP packets across multiple NICs in the host server.
-
Added content for PureConnect SNMP agent registry service.
-
Added and updated content to reflect new licensing model.
|
|
13-May-2014 |
-
Update content and procedures for Server Selection Rules
for changes to the Interaction Administrator interface and
expansion of the feature (DP-1204) to other server types.
-
Update requirements section for recent .NET Framework
version.
-
DP-1321 - Add Echo Cancellation configuration in Interaction
Administrator.
-
DP-809 - Support for G.711 faxing.
|
|
03-September-2014 |
-
Updated documentation to reflect changes required in
the transition from version 4.0 SU# to CIC 2015 R1, such as
updates to product version numbers, system requirements, installation
procedures, references to Product Information site URLs, and
copyright and trademark information.
-
IC-125022 - Display Interaction Media Server version
and license type in Interaction Administrator.
-
IC-124113 - Alter About Box to display
new application version and patent information.
-
IC-123549 - Configuration File Import.
-
IC-122687 - Add option to disable an Interaction Media
Server from the web configuration.
-
IC-118155 - Add regional model for call analysis for
he-IL (Israel).
-
IC-118151 - Add regional model for call analysis for
ar-AE (UAE).
-
IC-118144 - Add regional model for call analysis for
es-PA (Panama).
-
IC-118139 - Add regional model for call analysis for
es-GT (Guatemala).
-
IC-107185 - Document new property, EnableCallRecovery,
to keep audio sources alive when a Notifer connection is lost.
-
IC-119721 - Emphasize the recommendation of using the
Always-In method for audio processing.
|
|
30-January-2014 |
-
Updated screen captures throughout document.
-
Added content for new CreateMemoryDumponEngineFault
parameter.
-
Document new <Version> node in configuration
file in "Import configuration file" section.
-
Rewrote procedure in "Apply an update to Interaction
Media Server" for new Deactivate Server
feature and the new Appliances .ISO file.
-
Update "Copyright and Trademark information"
page.
-
Removed admonishment stating that Interaction Media
Server requires certified hardware for installation.
Note that any specified hardware requirements must still be
met for installation and support of Interaction Media Server.
|
|
02-March-2015 |
Rewrote
content in "Interaction Media Server virtualization"
as this option is not supported by Genesys. |
|
25-March-2014 |
-
DP-1467 - Secure IVR Playback.
-
IC-127525 - DocLink: Add TLS support for Prompt Server.
-
IC-127527 - DocLink: Add configuration to enable the
media server as default TTS provider.
|
|
28-July-2015 |
-
IC-127182 - Update the software requirements of Interaction
Media Server to state that its web interface supports only
web browsers that use version 1.1 or 1.2 of TLS.
-
DP-1272 - Update content related to SNMP for the new
changes in the PureConnect SNMP service to support SNMPv3.
|
|
30-September-2015 |
|
|
14-December-2015 |
DP-1525
- Add REST API support to configure Interaction Media Server.
See Interaction
Media Server REST API. |
|
11-January-2016 |
|
|
09-March-2016 |
-
IC-135280 Update media server tech ref regarding RtpAddressLocalMask/multiple
nic's.
See Teamed network interfaces and Configure Interaction
Media Server to use a network interface for RTP communications.
-
IC-135385 DocLink: MSCA regional model files: Taiwan,
"zh-TW" (Install: Server).
See Supported
call analysis language models and regions.
-
IC-135406 Check Media Server documentation for possible
impacts by ITTS.
See Interaction Text To Speech (ITTS) licenses.
-
DP-1665 Windows 10 Validation.
-
Added "Microsoft Edge" to supported web browsers
for viewing the Interaction Media Server web interface in
Interaction Media Server software requirements.
|
|
24-August-2016 |
|
|
17-November-2016 |
-
DP-1449 Add support for Opus for Recordings.
-
DP-1710 Support for OPUS mono and dual-channel recordings
within Interaction Recorder.
-
IC-139824 DocLink: Create a way to produce a dump of
the media server via the web configuration page.
For more information about this feature, see Create a diagnostic
memory dump and Interaction
Media Server memory dump.
-
Updated diagrams to conform to corporate standards.
|
|
06-June-2017 |
Updated
licensing for supported Text-to-Speech languages. |
|
20-September-2017 |
-
Rebranded the document to Genesys.
-
Added support for the following languages:
-
es-CR (Spanish, Costa Rica)
-
es-EC (Spanish, Ecuador)
-
es-HN (Spanish, Honduras)
-
es-NI (Spanish, Nicaragua)
Also, improved accuracy for other supported languages. For
more information, see Supported
call analysis language models and regions.
|
|
25-September-2017 |
|
|
15-December-2017 |
Added
support for Windows Server 2016 (64-bit) for PureConnect 2018
R2 and later. |
|
09-March-2018 |
Removed
support for Windows Server 2008 R2. |
|
08-June-2018 |
Added
Microsoft .NET Framework 4.7 or later requirement to the Interaction
Media Server software requirements. |
|
25-July-2018 |
Corrected
the place where users set the number of days that Interaction
Media Server retains data in the log file in "Interaction
Media Server log files." It is ININ_TRACE_LOG_VARIABLE,
not ININ_TRACE_RETENTION. |
|
21-September-2018 |
In
the "Other Interaction Media Server features" topic,
changed the link to the Interaction Media Server sizing calculator.
|
|
02-November-2018 |
-
Removed “pre-certified” from "Install Interaction
Media Server software."
-
Added a warning statement to "Interaction Media
Server hardware and network requirements" about meeting
the minimum hardware requirements for Interaction Media Servers.
-
In "Interaction Media Server hardware and network
requirements," added links to the small, medium, and
large Media Server 360 Gen10 technical specifications for
assistance with workload estimations.
|
|
24-January-2018 |
Corrected
hyperlink targets in Interaction Media Server hardware and network
minimum requirements. |
|
17-April-2019 |
Replaced
references to the License Management System with the new Activation
File Management tool in Acquire
an Interaction Media Server license and under "I3_LICENSE_MEDIA_SERVER_G.729_SESSIONS"in
Interaction Media
Server licensing. |
|
17-April-2019 |
Organizational
cleanup only. |
|
07-June-2019 |
Reorganized
the content only, which included combining some topics and deleting
others that just had an introductory sentence such as, "In
this section...". |
|
13-December-2019 |
Remove
references to Interaction Edge as it is EOL. |
|
13-March-2020 |
-
Added support for Windows Server 2019 (64-bit) for PureConnect
2020 R1 and later.
-
Added a note to Interaction
Media Server Licensing indicating that if the Media Server
uses virtual cloud licensing, the IC server must use it also.
|
|
30-April-2020 |
Update
or remove links to "my.inin.com" as appropriate. |
|
03-June-2020 |
Most,
if not all, customers have already migrated from CIC 2.4/3.0 to
a later release. Therefore, changed the following in Upgrade
Interaction Media Server:
-
Removed "Full migration" section.
-
Changed install, export, and import links to point to
the Interaction Migrator
Technical Reference.
|
|
09-June-2020 |
Genesys
now supports virtualization of Interaction Media Server. For more
information, see Interaction
Media Server Virtualization. |
|
04-August-2020 |
Added
support for the following call
analysis language models and regions:
|
