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PureConnect Documentation Library
Genesys End of Life Products
Genesys has set an end of life (EOL) policy unique to its innovative software but sensitive to the challenges caused by the end of life of software. Click here to review the worldwide End of Life policy that applies to Genesys PureConnect on-premises and cloud products. See below for the Terms and Definitions used on this page. See the PureConnect Maintenance and Support Cycle page for explanation of software updates and support.
Effective Immediately (April 2017): For the products that have been declared EOL prior to 2017, Genesys will honor the dates established for End of Maintenance (EOM) and apply the End of Support (EOS) policy to the date of January 1, 2017 for products scheduled for EOS beyond July 1, 2018. See the tables below which indicate these changes. While Genesys makes every effort for third-party vendors to comply with Genesys EOL policy, it cannot guarantee the vendors' adherence to the policy.
PureConnect (Customer Interaction Center (CIC))
| Version | Last Order Date (LOD) | End of Maintenance (EOM) | End of Support (EOS) |
|
CIC 4.0* and 20XX RX |
Does not apply |
Software updates are provided for 18 months from the date of release of the product version. Note this is approximately the six most current product versions at the current product release cadence. |
18 months from the End of Maintenance (EOM) date of the product version. |
|
CIC 3.0 |
31 December, 2013 |
31 December, 2016 |
1 July, 2018 |
|
CIC 2.4 |
26 June, 2008 |
31 July, 2012 |
1 July, 2018 |
|
CIC 2.3.1 |
7 April, 2007 |
7 April, 2010 |
7 April, 2017 |
|
All versions prior to CIC 2.3.1 |
No Longer Supported |
|
|
*Note: This policy starts with 4.0 SU6. 4.0 SU5 and earlier do not apply and are no longer eligible for software updates.
Enterprise Interaction Center (EIC))
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
EIC 2.4 |
26 June, 2008 |
31 July, 2012 |
1 July, 2018 |
|
EIC 2.3.1 |
7 April, 2007 |
7 April, 2010 |
7 April, 2017 |
|
All versions prior to EIC 2.3.1 |
No Longer Supported |
|
|
Messaging Interaction Center (MIC))
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
MIC 3.0 / 4.0 |
31 December, 2013 |
31 December, 2016 |
1 July, 2018 |
|
MIC 2.4 |
30 September, 2010 |
30 September, 2013 |
1 July, 2018 |
|
MIC 2.3.1 |
30 April, 2007 |
30 April, 2010 |
30 April, 2017 |
|
All versions prior to MIC 2.3.1 |
No Longer Supported |
|
|
Other Products
| Version | Last Order Date (LOD) | End of Maintenance (EOM) | End of Support (EOS) |
|
e-FAQ 2.3.1 |
30 June, 2014 |
30 June, 2017 |
30 December, 2018 |
|
Interaction Monitor 1.0 |
1 September, 2015 |
1 September, 2018 |
1 March, 2020 |
|
IC Legacy Integration for Salesforce Web |
~7 Feb, 2017 |
8 May, 2018 |
8 November, 2018 |
|
IC Legacy Integration for Salesforce Desktop Client |
End of Life: 31 December, 2016 With the Spring 2015 Release, Salesforce has ended support of the CTI Toolkit. For additional questions, see CTI Toolkit End of Support KB |
||
|
Interaction Gateway Gen 2 |
30 August, 2016 |
28 February, 2018 |
30 August, 2019 |
|
Interaction Edge-Gateway software |
30 July, 2016 | 1 May, 2018 | 1 November, 2019 |
|
Interaction Edge hardware |
30 July, 2016 | 1 May, 2018 | 30 July, 2019 - end of warranty |
|
SIP Station II |
30 March, 2018 | 30 March, 2020 | End of RMA support on 30 March, 2021, or until RMA stock is exhausted |
|
Zendesk Integration |
25 February, 2018 | 25 February, 2019 | 25 August, 2020 |
| Interaction Web Portal / Interaction Marquee (Features Impacted) | 31 July, 2021 | 31 July, 2021 | 12 October, 2021 |
| Interaction Desktop Microsoft Outlook Add-in | 30 September, 2020 | 30 September, 2021 | 31 January, 2022 |
Interaction Process Automation (IPA)
| Version | End of Maintenance (EOM) |
|
Interaction Process Automation (PASv1) |
31 December 2016
|
Interaction Client Web Edition
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
Interaction Client Web Edition (ICWebClientEdition_YYYY_RX.msi) |
NA |
1 November, 2018 |
1 May, 2020 |
|
Interaction Client Mobile Web Edition |
NA |
1 November, 2018 |
1 May, 2020 |
Other Features
|
Feature |
End of Feature Announcement |
Last PureConnect Release |
End of Support (EOS) |
|
PureCloud Directory View in PureCloud for CIC integration |
23 April, 2019 |
PureConnect 2019 R2 |
30 June, 2019 |
| Interaction Administrator Web Edition |
25 August, 2020 |
PureConnect 2020 R4 |
2 February, 2021 |
| GroupWise 2012 email integration |
2 October, 2020 |
PureConnect 2017 R3 |
2 May, 2020 |
| Domino 9.0.x email integration |
2 October, 2020 |
PureConnect 2018 R4 |
21 August, 2021 |
| AI-Powered forecasting and scheduling |
30 April, 2021 |
PureConnect 2021 R4 |
31 December, 2021 |
|
Loquendo Upgrade to Nuance ASR / TTS (v 2.0) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance 8.5 Speech Recognition (v 8.5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance NDM (v 5.x) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Recognizer 9 (v 9) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Speech Development (v 8.5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Vocalizer 5 (v 5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Vocalizer Studio (v 5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Recognizer 10 (v 10) |
30 June, 2021 |
30 June, 2022 |
|
|
Nuance Vocalizer 6 (v 6) |
30 June, 2021 |
30 June, 2022 |
LOD - Last Order date: The ultimate date on which any additional units of an EOL product can be ordered. On and after the LOD, no new quotes for such units will be issued or accepted.
EOM - End of Maintenance: From this date, no releases (fixes, updates, etc.) will be available for an EOL product.
EOS - End of Support: From this date, all Genesys Maintenance and Support obligations cease.