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PureConnect Cloud Resources
Associate a physical address with each Genesys phone number
Follow these steps to associate a physical street address with each Genesys-provided telephone number. You will enter addresses using the MyCloud Number Management portal.
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Using a web browser, navigate to the MyCloud website at https://mycloud.inin.com.
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Enter your login credentials. A list of organizations you are a member of appears.
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Locate your organization in the list. Click the row to open your profile.
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Click the Menu icon.
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Select Number Management from the slide-out menu.
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Select telephone numbers by checking the box in the first column. It is OK to select multiple numbers at this time.
- Once telephone numbers are selected, click Edit Selected Numbers to open the editor. This button is below the view.
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For each telephone number, fill in text boxes to provide email and address information. As a best practice, assign a business address to remote numbers and SIP soft phones too. Then click "Update" to save changes to the MyCloud database.
Note: If an address is not provided, Genesys will pre-populate each number with the customer billing address on record.
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When you are finished, click the user icon. Then sign out of MyCloud.
Next E911 Configuration Task: Set a custom attribute for each user or station