Contents

Change Log

Change Log Date	Changed…
November 16, 2011	Initial release.
April 17, 2012	Added SU1 features. Updated link to software requirements on the Support website. Replaced description of Remote Content Server in GA section.
September 5, 2012	Added SU2 features.
February 25, 2013	Added SU3 features. Added Optimizer scheduling features to SU1. Updated description of Proactive Recording feature.
March 8, 2013	Removed information about generic objects, which won’t be released until SU4.
September 25, 2013	Added SU4 features. Created a new high-level section, Separately Released Products. Updated SU3 section for Interaction Speech Recognition - Native CIC Speech Recognition (ASR).
November 22, 2013	Added Oracle Sales Cloud description to Separately Released Products section.
December 10, 2013	Added IC Integration Salesforce Desktop description to Separately Released Products section.
March 27, 2014	Added SU5 features.
July 3, 2014	Added SU6 features. Changed organization of the document to reverse chronological order. Added a new Introduction section at the beginning of the document and removed the previous Introduction section from the IC 4.0 GA release section. Removed the Interaction Center Platform section. Added a note to the Oracle Sales Cloud section to state that the integration is not currently available for purchase.
July 29, 2014	Updated documentation to reflect changes required in the transition from version 4.0 SU# to CIC 2015 R1, such as updates to product version numbers, system requirements, installation procedures, references to Interactive Intelligence Product Information site URLs, and copyright and trademark information.
October 21 , 2014	Added content for CIC 2015 R1. Changed page layout to 8.5 x 11-inch.
December 1, 2014	Updated screen captures in the 2015 R1 Interaction Analyzer Reporting section.
February 9, 2015	Added content for CIC 2015 R2.
February 23, 2015	Corrected the description of the callback retry feature, which was added in CIC 4.0 SU5.
April 29, 2015	Added content for CIC 2015 R3.
May 11, 2015	Added a description of the ININProductInfo utility to the CIC 2015 R3 section.
August 7, 2015	Added content for CIC 2015 R4 and rebranded the cover page.
August 19, 2015	Corrected the SU5 note about the removal of historical adherence reports. Those reports were not removed in SU5.
November 2, 2015	Added content for CIC 2016 R1.
November 4, 2015	Corrected the location for the Developer Portal. Replaced the Doc Library screenshot.
February 8, 2016	Added content for CIC 2016 R2.
April 26, 2016	Added content for CIC 2016 R3.
August 2, 2016	Added content for CIC 2016 R4. Added Product Notices section.
September 15, 2016	Updated Legacy Salesforce Integrations topic, extending the support date for Salesforce Web integration.
October 3, 2016	Added Internet Explorer 10 support limit for Interaction Connect.
October 4, 2016	Added Improved language models for Interaction Analyzer and Interaction Media Server section in 2016 R4 section.
October 6, 2016	Added Legacy SMS Gateway Broker Deprecated in Product Notices.
October 11, 2016	Finished updates for CIC 2017 R1.
October 29, 2018	Corrected Product Notices > Salesforce Lightning Experience. Salesforce Classic Sales mode creates a new session for every agent action, Salesforce Classic Console mode does not.
March 21, 2019	Updated description of rebranding in Browser-based application branding topic in 2019 R1 New Features section.
April 1, 2019	Added Support for New Polycom Phones and Firmware to 2019 R1 New Features section.
April 3, 2019	Added information for new server parameter Prevent IC Server from Moving Recordings by Region.
18-June-2019	Added links to Altocloud documentation to the 2019 R2 Altocloud chat icon release note topic.
16-July-2019	Added Journey Map topic to New Features in 2019 R2. In 2019 R3 Release Notes, added links to Interaction Connect Journey Map help topics.
17-July-2019	Added Interaction Connect Support for Arabic topic to the New Features in 2019 R3 section.
04-September-2019	Added Operating limits in Interaction Optimizer to New Features in 2019 R4 section.
10-September-2019	Added Interaction Desktop Improved Accessibility Compliance topic to the New Features in 2019 R3 section.
12-September-2019	Added Validation of Oracle 12.2 to New Features in 2019 R4 section.
20-September-2019	Added PureCloud Bridge Replacement to New Features in 2019 R4 section.
23-September-2019	Removed E911 Emergency Calls release note from 2019 R4 section. It is being released in 2020 R1.
23-October-2019	Add Support for Speech Technologies to New Features in 2020 R1.
20-November-2019	Added Web Chat Enhancements to New Features in 2020 R1 section.
10-December-2019	Added Altocloud Content Offers to New Features in 2019 R4 section.
07-January-2020	Added End of Support product notice for Interaction Edge and Interaction Gateway.
21-January-2020	Removed notice about testing of Widgets 9.0.015.11 from AltoCloud Content Offers topic.
23-January-2020	Added Interaction Connect Accessibility Enhancements topic to 2020 R1 section.
27-January-2020	Updated Interaction Connect Accessibility Enhancements topic
14-February-2020	Added product notice for Interactive Update no longer supports updates.inin.com.
19-February-2020	Replaced links to my.inin.com localization page.
19-February-2020	Added product notice for Genesys Widgets Customization.
25-February-2020	Added 2020 R2 release notes: PureConnect as a Genesys Cloud SSO Provider and WhatsApp Direct Messages.
28-February-2020	Added release note for Windows Server 2019 support.
25-March-2020	Added 2020 R2 release note for Accessibility Enhancements in Interaction Connect
27-March-2020	Fixed link in Web Chat Enhancements topic.
30-March-2020	Added Accessibility Enhancements link in New Features in 2020 R2 topic.
03-April-2020	Added PureConnect Web Chat Widgets to New Features in 2020 R2 section and topic.
08-April-2020	Added product notice for the Salesforce Object Routing Server.
09-April-2020	Updated download link in Salesforce Object Routing Server product notice.
14-April-2020	Added Genesys Cloud Workforce Engagement Management release note in New Features in 2020 R2.
20-April-2020	Added licensing requirements to Whats App release note.
21-April-2020	Updated PureConnect Web Chat Widgets topic in the New Features in 2020 R2 section.
29-April-2020	Updated link in Polycom Phone Advanced Options topic. Fixed error in product notice for Early Adopter program topic.
06-May-2020	Updated requirements in WhatsApp Direct Messages topic. Added note about Early Release program and patches.
08-May-2020	Updated Requirements for Administrators in WhatsApp Direct Messages topic.
14-May-2020	Added Web Tools Security Fixes release note.
18-May-2020	Removed Salesforce Object Routing connector from 2020 R4 Release Note: PureCloud Bridge Replacement.
10-June-2020	Added new topics to New Features in 2020 R3 section. Two-way File Transfers and Administrator Views button.
17-June-2020	Added new topic to New Features in 2020 R3 section: Interaction Connect Templates.
30-June-2020	Added Product Notice: End of Life Schedule for the Interaction Desktop Microsoft Outlook Add-in.
07-July-2020	Updated note in WhatsApp Direct Messages topic. WhatsApp support is available in 2020 R2 patch 5.
14-July-2020	Updated Third-Party Chatbot Support topic in 2019 R1 New Features section.
23-July-2020	Added product notice: Migration of CIC 3.0 and Earlier.
18-August-2020	Updated CX Insights web app with Designer capabilities topic in 2020 R3 release.
25-August-2020	Added to Product Notices: End of Life Schedule for Interaction Administrator Web Edition.
27-August-2020	Added Improved Security for Genesys Cloud for PureConnect
11-September-2020	Changed release date to August 18, 2020 in New Features in 2002 R3 topic.
22-September-2021	Added Sort and Search by status in Interaction Connect to New Features in 2021 R1.
4-November-2020	Fixed links in 2020 R2 WhatsApp Direct Messages topic.
4-January-2021	Added Crystal Report Black Duck Findings SCR screenshot in 2021 R1 Release
15-March-2021	Added new topics to New Features in 2021 R2 section: Dial Pad Consult Transfer in Interaction Connect and Voicebot support in Interaction Attendant.
21-June-2021	Added new topics to New Features in 2021 R3 Release Notes.
16-December-2021	Created 2022 R1 Release book and added Finnish Localization and SIP Proxy Recording Recovery topics.