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Interaction Administrator Help
Configuration
Use this tab to assign users and workgroups to the role you are creating.
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To add a user to this role, in the Users list, click Add User.
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To delete a user from this role, select the user and click Delete. You can select multiple users at a time.
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To add a workgroup to this role, in the Workgroup list, click Add Workgroup.
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To delete a workgroup from this role, select the workgroup and click Delete. You can select multiple workgroups at a time.
Note: Workgroup membership is not inherited by a user assigned to a role. Adding a workgroup to a role, and then assigning the role to a user, does not mean the user automatically is assigned to the workgroup.
Related topics
Overview of roles