Default User - ACD Options

Use this page to configure default ACD Options for users.

Whisper Tone Level

Move the slider bar to adjust the 'whisper' tone the agent hears when there is an ACD call to the workgroup. Adjusting the slider bar to the right results in a whisper tone at a higher volume level.

Apply to All Users

Click this button to apply the whisper tone level to all new and existing users.