LRA Company Configuration

Use this page to configure your organization information.

Organization

This is the name of your company you entered in the Company Name field. This name identifies your organization in the master database and in email messages sent by LRA at your site.

LRA Monitored Mailbox

This field shows the display name of the email account on the customer site that LRA monitors to pick up requests. Log requests are mailed to this account for processing by LRA.

SMTP Address for LRA's Monitored Mailbox

This is the SMTP address for the monitored mailbox. For example, you would enter "i3recorder@dev2000.com".

Work Directory

This required field stores the fully qualified path to a working directory where log files are compressed (zipped) prior to FTP transfer.  If for some reason the FTP process fails, log files will persist in this location until a subsequent FTP attempt is successful, or until files are manually deleted.  The logs directory [drive]:\[server name]\IC\Logs (or \\IC\Logs) is used by default.

Off-Peak Begin and Off-Peak End

These fields indicate a block of time when the CIC server is not at peak utilization.  Deferred log retrieval requests are executed during this period to minimize impact on the server.

Standard Slowdown and Off-Peak Slowdown

You can set "slowdown factors" that limit the amount of CPU and network bandwidth that LRA can consume.  Throttling forces CPU-intensive processes such as snipping, zipping, FTP, etc. to sleep intermittently so that LRA does not degrade the overall performance of the CIC system.

LRA runs at normal speed when the slowdown factor is 1.  It runs at half speed (and consumes half the resources) when the slowdown factor is 2.  A factor of 4 means LRA is operating at one-quarter speed with a corresponding decrease in system resources used.  This factor applies to requests processed during normal hours and must be between 1 and 100.

Different slowdown factors can be set for peak-time and non-peak times.  For example, you might set the slowdown factor to 2 during business hours, and allow LRA to run at normal speed during non-peak hours.  

Defer By Default

Check this option to defer all LRA requests until off-peak hours.  In an emergency, support personnel can override this setting on a per-request basis, meaning that they can flag a request to be processed immediately.