Contents

Overview of Interaction Message Store

Interaction Message Store is a messaging option that provides storing and tracking capabilities for voice mail and fax messages without connection to an email system.

Interaction Message Store stores voice mail and faxes as files on the CIC server (small implementations) or a network file server (large implementations). Users are associated with mailboxes in a file directory structure, and voice mails and faxes are routed to these mailboxes. CIC users can access voice mail messages from the CIC clients or the telephone user interface (TUI). From the CIC clients, a user can view a fax message and forward it to another fax number.

Configure users to use the mailbox provider

After you configure the provider in the Mail container, you must also configure the CIC users to use the mailbox. For more information, see the help for Configure a User and the help for Configuration page in the User Configuration dialog box.

Overview of Interaction Message Store

Configure users to use the mailbox provider

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