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SIP lines concepts

You use Interaction Administrator to configure your SIP interface. CIC enables SIP by default; you do not need to set any server parameters in order to use the SIP-related features. However, you must configure each SIP line you want to use with CIC.

You can associate a SIP line with one, many, or all stations that are connected to the CIC server. For example, you can associate a SIP line with a workstation, fax machine, stand-alone phone, and so on. A single SIP line can handle multiple calls.

Note: You configure stations in the Stations container.

CIC uses SIP lines and their associated stations for inbound and outbound calls. SIP lines allow the CIC server to communicate with the SIP boards.

Note: IC Setup Assistant automatically creates three permanent SIP station lines for different transport protocols: < Stations-TCP>, <Stations-UDP>, and < Stations-TLS>. These lines are used for station-to-station calls. You cannot delete them.

Many of the configuration options for a SIP station that is associated with a SIP line are similar to the configuration options for SIP lines. The settings for a SIP station configuration always override the settings for the same configuration options for the SIP line configuration.

In general, when you set or change the configuration of a SIP line, your settings take effect immediately. No restart is required.

Note: If you change the transport protocol for a line, you must deactivate the line and then reactivate it in order for the change to take effect.