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PureConnect search usage

The PureConnect Documentation Library search feature is powered by Artificial Intelligence and Natural Language Processing so that you can ask questions as you would in a conversation.

How do I search?

You can search PureConnect Documentation Library using terms, phrases, or Natural Language as displayed in the following examples:

  • recordings

  • agent status

  • How do I change my status

  • What are the installation requirements for Interaction Media Server

Search results

The search feature returns up to 100 results (ten on each page) along with a list of the top ten products in which the topics were found.

Note: The topics displayed in the search results are not limited to the products in the Product (top ten) filter list. For example, the top result of your search may be related to "Interaction Director" but that product may not be listed in the Product (top ten) filter list.

To improve the data models that the Artificial Intelligence uses, Genesys includes feedback buttons that enable you to help us make future search results more accurate.

Filter results

After you execute a search, you can then select a product under Product (top ten). The search feature then re-queries the index and displays the results for your search and your selected product.

To remove the selected product filter, select the search box and press the Enter key or select the magnifying glass icon in the search box.

Unsupported search entries

The search feature does not support the following items:

  • Operators (AND, NOT, OR, +, -)

  • Punctuation (?, ., -. :)

  • Quoted phrases ("agent status", "media server", "call recordings")