Assign a profile to the incident queue

To assign a profile to the incident queue:

Open the Configuration menu by clicking the Configuration icon on the menu pane.
Expand the Staff Management folder, then double-click Profiles.
Double-click the profile you want to open.
On the ribbon, click Permissions.
The Profile Permissions page appears.
Click the Service tab.
Next to Incidents, select the Select All check box.
In the Incident Queues list, select the Incident Staging queue and click .
In the Incidents Queues list, click the Incident Processing queue and click .
From the Pull Policy list, select First Due.
From the Pull Quantity list, select 1.
From the Inbox Limit list, select 1.
On the ribbon, click Save & Close.