Recorder Database

The CIC Database Configuration program configures the Interaction Recorder database tables along with other CIC tables as part of the overall CIC database installation and configuration. Recording metadata is written to the database when Interaction Recorder starts the recording process. Interaction Recorder extracts call attributes, for example: recording length, date and time, recording type, interaction ID Key, media type, recording ID, queue, and tags and attributes set by Initiation Policies and Snippet Recordings. Interaction Recorder writes this information as recording details in the Interaction Recorder database. For more information on Interaction Recorder database tables, see the PureConnect Data Dictionary in the PureConnect Documentation Library.