Allowing agents access to the Communication Toolbar

To give a Siebel Agent access to CIC Integration with Siebel, they must be associated with the configured communication telesets as described in Creating telesets for agent workstations. After the agents are associated with the telesets, complete the following procedure.

To associate Siebel agents with the communication configuration:

1. Log on to Siebel as a Siebel Administrator and press Ctrl+Shift+A to open the Site Map.

2. Select Administration Communications, then click the All Configurations link.

   The Configuration window appears.

   

3. Under Name, select the communications configuration created previously.

4. In the bottom half of the window, click the Agents tab and then click the plus sign.

5. Select an agent and then click OK.

   The Communications toolbar is enabled.

6. Repeat steps 4-5 for every agent using the CIC Integration with Siebel.

   Note: To add multiple agents simultaneously, use the Shift and Control buttons to select multiple agents.

7. To add large sets of users, select the Add by Responsibilities button and choose a group from the list of defined Siebel responsibilities that appears.

   For example, click Add by Responsibilities and then choose CTI Agent. This procedure allows access to the Communication toolbar for all users defined as CTI Agent.