• Contents

Altocloud Integration

Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.

Get Started

Overview of PureConnect Integration with Altocloud

Documentation Resources

Release Notes

Release Notes Web app

Altocloud Release Notes


Altocloud Documentation

PureConnect Integration with Altocloud Technical Reference

Altocloud Developer's Guide

Altocloud Administrator's Guide

Altocloud Agent's Guide



Configure the Integration

Getting Started

Interaction Connect Widgets

Agent Features

Altocloud in Interaction Connect

Altocloud View

Customer Journey Map


Developer Resources

Developer's Guide


Additional Resources

PureConnect Community