Genesys Predictive Engagement Integration

Genesys Predictive Engagement (formerly known as Altocloud) is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Predictive Engagement can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.

	Get Started	Overview of PureConnect Integration with Genesys Predictive Engagement Documentation Resources
	Release Notes	Release Notes Web app Initial Release Note
	Genesys Predictive Engagement Documentation	PureConnect Integration with Genesys Predictive Engagement Technical Reference Genesys Predictive Engagement Developer's Guide Genesys Predictive Engagement Administrator's Guide	Genesys Predictive Engagement Agent's Guide
	Administrator	Configure the Integration Getting Started	Interaction Connect Widgets
	Agent Features	Predictive Engagement in Interaction Connect Predictive Engagement view Customer Journey Map
	Developer Resources	Developer's Guide
	Additional Resources	PureConnect Community