Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. Your organization can use it to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then it acts to offer the most appropriate and effective channel to assist them in completing their journey.
Each of the Genesys platforms, PureConnect, PureCloud, and PureEngage, has an integration with Altocloud.
The first phase of the PureConnect integration with Altocloud enables your organization to track the sequence of pages a website visitor sees and the actions they take. It also enables your organization to automatically offer chat interactions with website visitors who trigger specific actions, as long as there are agents available to handle the interactions. Once an interaction is connected to a licensed agent, the agent can view a map that outlines the visitor's journey on the website.
For more information, see Altocloud or the PureConnect Integration with Altocloud Technical Reference in the PureConnect Documentation Library.