Feedback

  • Contents
 

Interaction Director

Interaction Director is a call routing solution for multi-site contact centers that provides scalable, reliable, and configurable pre- and post-call routing. Director's application-level tools monitor the current load, queue depth, and skill availabilities of call center sites connected through a wide area network.

Get Started

Introduction

Pre-Installation Requirements


Release Notes

Release Notes Web App

 

Interaction Director Documentation

Interaction Director Concepts Technical Reference

 

 

 

Administrator

Interaction Director Installation and Configuration Guide

Interaction Director Monitored Server Installation and Configuration Guide

 

 

 

Supervisor Features

Interaction Director Logging and Reporting Help

 

Developer Resources

Director Tools and Initiators in Interaction Designer

 

Related Documentation

CIC Migration Installation and Configuration Guide

 

Additional Resources

PureConnect Community

Interaction Director Self-Help