Interaction Director

Interaction Director is a call routing solution for multi-site contact centers that provides scalable, reliable, and configurable pre- and post-call routing. Director's application-level tools monitor the current load, queue depth, and skill availabilities of call center sites connected through a wide area network.

	Get Started	Introduction Pre-Installation Requirements
	Release Notes	Release Notes Web App
	Interaction Director Documentation	Interaction Director Concepts Technical Reference
	Administrator	Interaction Director Installation and Configuration Guide Interaction Director Monitored Server Installation and Configuration Guide
	Supervisor Features	Interaction Director Logging and Reporting Help
	Developer Resources	Director Tools and Initiators in Interaction Designer
	Related Documentation	CIC Migration Installation and Configuration Guide
	Additional Resources	PureConnect Community