Oracle Service Cloud Integration

The PureConnect Integration to Oracle Service incorporates Interaction Desktop in your familiar Oracle Service Cloud interface. Interaction Desktop is a powerful interaction management application for desktop or laptop PCs. You can use Interaction Desktop to manage your electronic communications, including phone calls, voice mail, conference calls, ACD routed email messages, and web chats.

Interaction Desktop is fully integrated with Oracle Service Cloud. You can perform all standard call handling functions directly from Oracle Service Cloud. When you make or receive a call, Interaction Desktop can "screen pop" the appropriate workspace record (contact, incident, opportunity, etc.) to help you handle the call.

	Get Started	About this integration Integration overview and requirements
	Release Notes	Release Notes Web app
	Oracle Service Cloud Integration Documentation	Interaction ScriptAssist for Oracle Service Cloud Technical Reference PureConnect Integration to Oracle Service Cloud Data Dictionary PureConnect Integration to Oracle Service Cloud Installation and Configuration Guide
	Administrator	PureConnect Integration to Oracle Service Cloud Installation and Configuration Guide
	Agent Features	Using the PureConnect Media Bar Associate an Interaction with a Workspace	Note: The Oracle Service Cloud client help is available only when you install the integration. It is not available in the PureConnect Documentation Library. Agents should consult this resource for more information.
	Developer Resources	Interaction ScriptAssist for Oracle Service Cloud Technical Reference PureConnect Integration to Oracle Service Cloud Data Dictionary
	Additional Resources	PureConnect Community Support Self-Help	Oracle Service Cloud Integration FAQs