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Phones

CIC systems can reduce initial IP phone configuration time and ongoing maintenance with managed IP phones. CIC supports Polycom phones, Interaction SIP Station I and II phones, PureConnect SIP Soft Phones, AudioCodes and Genesys phones as managed IP phones.

Get Started

Introduction to CIC Managed IP Phones

CIC Provisioning Subsystem

Supported Managed IP Phones

 

Release Notes

Release Notes Web app

 

Phone Documentation

Genesys 405-405HD IP Phone User's Guide

Genesys 420HD IP Phone User's Guide

Quick Reference Materials

 

Administrator

CIC Managed IP Phone Administrator's Guide

Managed IP Phone Assistant

Managed IP Phones

 

Agent Features

SIP Soft Phone

Web-Based Phone

 

Developer Resources

Telephony Tools

 

Related Documentation

SIP Soft Phone Help

Interaction SIP Station I and II Quick Reference Materials

CIC Web-Based Phone

SIP Bridge Installation and Configuration Guide

Additional Resources

PureConnect Resource Center

Phone related KB articles