Contents

Interaction Dialer

Interaction Dialer adds predictive dialing and campaign management features to Customer Interaction Center (CIC).

Audience and Related Documentation

Several persons may share responsibility for Interaction Dialer implementation and administration. Accordingly, Interaction Dialer documentation is targeted at specific roles. The table below lists the Help documentation and intended audiences.

Help Documentation	Audience
Interaction Dialer Help	CIC Administrator Call Center Supervisor Database Administrator
Scripter Client Help	Web Developer Dialer Agent
Interaction Scripter Developer's Guide	Web Developer

Supplemental Documentation

Interaction Dialer Installation and Configuration Guide

Advanced Campaign Management for Interaction Dialer Overview Guide

Last revision: November 08,2023