Abandon condition type

The Abandon condition type evaluates whether or not the call was abandoned, either by the system or the remote party.

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Think of a descriptive name that describes the criteria that this condition evaluates. For example, "1000 Campaign Calls placed".

Condition Type

Select "Abandon" to display options that configure this condition.

Details

There are no configurable options in the details expander, only a label that describes the purpose of this condition.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.