Contents

Action Types

An Action Type specifies the general type of work to be performed by a rule action. The available Action Types are:

Action Type	Description
Agent Management	Logs agents out of one campaign and into another.
Change active group	Changes the active Rule group
Run campaign command	Runs a command on the Central Campaign server that controls the processing of a campaign.
Run handler	Runs the Dialer_RuleActionEvent handler on each master dialer server. Customers may edit this handler (using Interaction Designer) to add custom logic that meets their business needs.
Send email	Sends an Email message to one or more recipients.
Set campaign property	Sets a property on the current campaign.
Write Event Log Entry	Logs an Event Log message on the Central Campaign server. The message is written to the Central Campaign server's event log, but not to the event logs of participating Outbound Dialer servers.

About Notification Actions

Several actions send notifications (for example send an Email or write an event log message). These notification actions contain fixed content. The content of the message is defined when the Action is defined. However, you can insert macros into the text of a notification message. Macros are variables whose value is inserted at run time into the text of a notification message. For example, you might use macros to insert the name of the current campaign into the body of an Email message, along with statistics for Total Calls, Abandonment, and Total Successes.