Call Analysis condition type

This condition will evaluate to True if Call Analysis returns a matching result. If Call Analysis is turned off, "Live Person" will be used to make the comparison.

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.

Condition Type

Select "Call Analysis" to display options that configure this condition.

Details

Available items

This list contains call analysis results that can be compared to the call analysis result of an actual call. Select an item. Then click Add to move it to the Selected items list. When SIT is selected, all SIT reason codes (SIT Callable, SIT Uncallable, etc.) are compared to the actual call analysis result.

Selected Items

This list contains call analysis results that have been selected for comparison with the call analysis result of an actual call. To remove an item, select it in the Selected items list. Then click Remove.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.