Call Attribute condition type

This condition compares the value of an interaction attribute to a supplied value. An interaction attribute is a name/value pair of strings that remain with the call object as it is routed through the Interaction Center. The attribute condition type uses the term attribute to refer to contact columns, but in this context, "attribute" refers to an interaction attribute attached to the interaction, which is usually a telephone call.

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.

Condition Type

Select "Call Attribute" to display options that configure this condition.

Details

Call Attribute

The name of the call attribute that you want to examine.  The names of reserved call attributes are documented in the Interaction Attributes Reference Guide in the System APIs section of the PureConnect Documentation Library.

Type

Use this list box to select the attribute's data type (Date/Time, Number, or String).

When you select the Date/Time or Time Offset condition, Dialer expects the data in the Contact List to be in the standard SQL DATETIME format:

YYYY-MM-DD HH:MM:SS[.MMM]

Where YYYY-MM-DD is Year, Month, Day and HH:MM:SS[.MMM] is Hours, Minutes, Seconds, Milliseconds.

(Milliseconds are optional)

When you select Time Offset, keep in mind that it compares the value of an attribute to an offset of the current date/time. The value of Time Offset is added to the current time. The resulting sum is compared to the value of the attribute.

To look into the past, Time Offset should be entered as a negative number of hours. For example, a value of -2.5 will compare an attribute time to a time 2.5 hours in the past.  Entries for Time Offset can use decimal places to compare partial hour offsets.

Operator

Selects the operator used to compare the Call Attribute with a value.

!=	not equal to
<	less than
<=	less than or equal to
=	equal to
>	greater than
>=	greater than or equal to
Regex	regular expression (See Using Regular Expressions.)

Value controls

The attribute is compared to the value defined here. If Type is Number or String, you are prompted to type into a field. If Type is Date/Time, calendar controls appear so that you can select a date and time of day. Macros are supported in the Value field when the String type is selected.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.