Call Category condition type

This condition type allows a policy to examine call category information for the current contact record.  This allows a policy to execute behaviors based upon the type of call (normal campaign call, agent-owned callback, priority call, etc.)

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.

Condition Type

Select "Call Category" to display options that configure this condition.

Details

Add button

Adds the category selected in Available items list, to the Selected items list. Items in the latter list will be examined when the condition is evaluated.

Remove button

Moves the item selected in the Selected items list back to the list of Available items, thereby excluding it from being evaluated.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.