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Interaction Dialer Manager Help
Dialer Administration Concepts
This section explains concepts and detailed information that you must know to manage Interaction Dialer effectively. Topics are sequenced to introduce concepts while building on familiarity with the system.
Dialer Architecture and Database |
Contact Times: Schedules and Zone Blocking |
Objects in Interaction Dialer Manager |
Automation: Rules and Contact PoliciesIntroduction to Rules and Contact Policies Differentiate when to use Rules vs. Policies |
Contact List Management |
Skills-Based Dialing and RoutingSkills-Based Routing vs. Skills-Based Dialing How Skills-Based Dialing Works |
Campaign ManagementCampaign Management Features and Controls |
Regulatory ComplianceInternal Do Not Call Lists and Additional DNC Resources Managing DNC in Interaction Dialer |
Screen Pop, Scripting, and Staging |
Supervisory Tools |