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Enable Time Zone Mapping for a campaign

From the Home page in Interaction Dialer Manager, click Campaigns.
In the list of campaign entries, click a campaign to edit.
Click the Basic Configuration tab.
Scroll down to the Timezone Settings expander.

All automatic time zone mapping options are disabled unless a Zone Set is assigned to the campaign. If necessary, assign a zone set to the campaign to enable these options. The Zone Set must contain the same zone entries that are returned by time zone mapping.

Check Automatically map time zones to enable Time Zone Mapping for the campaign. When automatic mapping is enabled, Dialer provides three options that set how broadly automatic mapping is applied to this campaign. Select the option that best applies to the campaign:

Map phone numbers not set to a zone. This restricts time zone mapping to telephone numbers that have no zone information. Only phone numbers not associated with a zone will be mapped.

Map phone numbers not set to a zone or set. This option maps phone numbers that have no zone information and numbers that had previously been automatically mapped. If the time zone map data set has been updated, the latest zone from the data set will be used in place of the zone entry that was previously written to the campaign's PND table. The PND table will be updated with the latest zone for this telephone number.

Since time zone data sets are often updated quarterly, this option ensures accuracy by automatically updating zone information in PND tables. When automatic mapping is performed, zone data in PND tables is updated if the zone field in the PND table is empty, or if the zone entry does not match the result of the lookup operation.

If lookup against a time zone map data set returns a different zone from the zone in the PND table, the zone in the data set is presumed to be newer and is used instead. When zone entries match the lookup value, zone data in the PND table is not updated. Zone data is updated only when values change.

Map all phone numbers. This option maps all phone numbers, regardless of their current zone settings. Please use this option with caution, since it will cause all phone numbers to be remapped every recycle, which can take a long time.
Click Save.
Optionally click Map phone numbers to time zones now. Time zone mapping is performed automatically when the call list recycles. Since the initial mapping of a call list and PND table data can take a while, customers can press this button to manually initiate time zone mapping. It manually initiates time zone mapping without waiting for a recycle. This reduces the amount of time that time zone mapping will require when the next recycle occurs. When time zone mapping is manually invoked, a dialog is displayed while the mapping takes place, to block further activity until the mapping finishes.