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Remote Content Server

You configure Interaction Recorder Remote Content Service through Interaction Administrator. The Remote Content Server Configuration dialog box contains the following fields:

Alternate Fully Qualified

If you are using PureConnect Cloud, enter a replacement fully-qualified domain name (FQDN) for this Interaction Recorder Remote Content Service server in your domain.

In a PureConnect Cloud environment, this feature enables Interaction Recorder to retrieve and play the recording from this Interaction Recorder Remote Content Service server.

Active Locations

Select the check box for the region where you want Interaction Recorder Remote Content Service to reside. You create regions through the Regionalization sub-container under the container for your CIC server.

Note: For Interaction Recorder Remote Content Service to function properly, it must reside in the same region as the media server from which it processes recordings.

Entries are automatically added when a Remote Content Service starts. After the service appears, you can use this page to specify directories. For more information, see Interaction Recorder Remote Content Service Installation and Configuration Guide in the Technical Reference Documents section of the PureConnect Documentation Library on the CIC server.

Disable Screen Capture Transfers from this RCS

Select this check box if you want to prevent Interaction Recorder Remote Content Service from transferring screen recordings from the computers on which they are recorded.

Disable Other Recording Transfer from this RCS

Enable this check box if you want to prevent this Interaction Recorder Remote Content Service instance from transferring any recordings—other than screen recordings—from the servers on which they are recorded.