Contents

Simulate a call

You can test your dial plan configuration by entering real phone numbers in any format you can imagine. Since users may enter phone numbers in a variety of ways (with or without a leading 1, with or without a local area code, etc.), you can test different kinds of input without actually placing a live call to different numbers. This page just simulates calls as if they were dialed from a CIC station; it does not actually place calls to the dialed numbers.

To simulate a call

In the System Configuration container, click the Phone Numbers subcontainer.
In the list view, double-click Configuration.
In the Phone Number Configuration dialog box, click Simulate Call. This button appears in the following places:
- On the Regional Dial Plan tab
- On the Regional Dial Plan dialog box
In the Number field, enter a phone number. You can type letters or digits, and you can use the keypad.
In the Location Filter list, select a filter to apply to the simulated call.
Click Simulate Call.
CIC passes your number input through the input conversion objects and dial plan objects you created on their respective property pages. The program displays the resulting output in the Call Results fields on the right side of this page.

The most important results you might look at first are in the three-column list box at the bottom of the Call Results section. This list box shows which dial group (if any) the call would go out on, the phone number classification for which users would need access rights to dial, and the actual dial string, which is the number CIC sends to the CO when dialing.

If you applied the account code verification feature to a dial plan entry, Account Code Verification is listed as Yes. You can track that call type by using a verified account code that the user provides for the outbound call. Use this feature to track call types for billing purposes. You should not apply account code verification to the 911 and Intercom Dial Plan Objects.

If you enter a number that does not match any of the standard input conversion objects or dial plan objects, Unknown will appear as the classification in the list box, the description in the call results section will indicate No pattern match, and other call results fields display the raw number you entered. This indicates that CIC cannot match the input with an input pattern in the dial plan.