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SIP Proxies

The Interaction SIP Proxy Server must be configured to log on to the CIC server using valid CIC account credentials. Once the SIP Proxy is logged on to CIC, Interaction Administrator detects the connection and the Interaction SIP Proxy server name appears in the SIP Proxies container. You can not add a SIP Proxy server from Interaction Administrator – the connection must be initiated from the SIP Proxy server side

Once the Interaction SIP Proxy server appears, open it and click on the General tab.

Note: A SIP proxy server can be added by configuring the proxy server to point to the CIC server, and initiating the connection. You can not add a SIP Proxy server from Interaction Administrator.