Client Prompt Request initiator

This is the initiator that fires when a user records a personal prompt from a CIC client or over the telephone (through the remote voicemail retrieval handlers).

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Station Queue

Object ID

Select {all}.

Notification Event

Select Client Record Prompt Request.

Outputs

Station Queue Identifier

The unique identifier for the station from which the request to record a personal prompt was made.

User Queue Identifier

The unique identifier for the user queue associated with the station from which the request to record a personal prompt was made.

Prompt Type

The type of the recording to be made.

Note: An option 5 is available, which indicates that the recording is being made for Interaction Attendant.

Prompt Tag

The name of the recording. This is used by Interaction Attendant and contains the name specified by the Interaction Attendant user when recording a new audio file.

Exit Paths

Start

This step always exits through the Start path.