Contents

Confirm Station Connection

This initiator will only fire when the telephony parameter "Confirm Station Connection" in Interaction Administrator is enabled. Otherwise, TsServer will follow its normal remote-station-connection behavior. For more information about the parameter, see the Interaction Administrator online help.

If the "Confirm Station Connection" parameter is enabled, TS will not immediately proceed with normal operation (placing the outbound call or connecting the picked up call) after the connection call is completed. Instead, it fires a Notification which triggers this initiator.

Once this initiator has fired, TS will then wait for one of the following things to occur:

A positive confirmation via the Station Connection Confirmation tool. If this occurs, TS will continue with the previous behavior.
A negative confirmation, in which case TS disconnects the connection call. This should cause a pending outbound call to disconnect and never be dialed, or fail the pickup on an inbound call.
Timeout. If this occurs, TS will continue as though a positive confirmation has been returned.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all} for this initiator to work with all call objects.

Notification Event

Select "Confirm Station Connection Event".

Outputs

Call Identifier

The unique identifier of the call waiting for the connection.

Call Identifier

The unique identifier for the call being connected to.

Exit Paths

Start

This step always takes the Start exit path.