Show Hide

 

Feedback

  • Contents
 

Requirements

  • PureConnect 2019 R2 for AI-powered forecasting.

  • The WFM AI-Powered feature license. See License Requirement.

  • A Genesys Cloud Tier 3 organization, which is created for you during the process of enabling the AI-powered features. Contact your account executive for more information. If you have an existing Genesys Cloud organization, you may need to upgrade it to Tier 3.