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Interaction SIP Station I and II Firmware for Supported Phones

Interaction firmware

Starting in 4.0 SU 5 and continuing with CIC 2015 R1 and later, .iso file includes a separate Interaction Firmware component that contains the firmware for Polycom, Interaction SIP Station, AudioCodes, and Genesys managed IP phones. When you run Install.exe on the CIC server, it installs the Interaction Firmware component (and other required CIC server components) to \\i3\IC\Server\Firmware. You can also use Interactive Update to apply the Interaction Firmware component on the CIC server. For more information about installing or updating CIC, see the PureConnect Product Downloads page.

Note: CIC releases earlier than 4.0 SU 5 require you to download the firmware. To download firmware for earlier releases, see the Utilities and Downloads page.

The following tables list the Interaction SIP Station I and II firmware versions for supported phones.

Firmware for supported phones

Firmware Version

Initially Made Available in...

Phone Model

2.0.4.15.7

2015 R2

Interaction SIP Station I

Interaction SIP Station II