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Polycom Firmware for Supported and EOL Phones

Interaction firmware

Starting in 4.0 SU 5 and continuing with CIC 2015 R1 and later, .iso file includes a separate Interaction Firmware component that contains the firmware for Polycom, Interaction SIP Station, AudioCodes, and Genesys managed IP phones. When you run Install.exe on the CIC server, it installs the Interaction Firmware component (and other required CIC server components) to \\i3\IC\Server\Firmware. You can also use Interactive Update to apply the Interaction Firmware component on the CIC server. For more information about installing or updating CIC, see the PureConnect Product Downloads page.

Note: CIC releases earlier than 4.0 SU 5 require you to download the firmware. To download firmware for earlier releases, see the Utilities and Downloads page.

Polycom Trio 8800 with Firmware 5.9.0 revision AD voicemail issue

Polycom Trio 8800 phones with Firmware 5.9.0 revision AD reboot or change to an idle state when attempting to access voicemail in one of the following ways:

  • Using the one-touch feature

  • Using the "Voicemail" option in the Feature menu

The workaround is to set the phone's "One Touch Voicemail" option to "No" or dial the voicemail extension from the phone.

Security notices

Remote Code execution vulnerability in UCS software

The Polycom Support Security Center posted a notification about a security vulnerability in UC software and possible remote code execution. This vulnerability affects VVX, Trio, SoundStructure, SoundPoint, and SoundStation phones when the web management interface is enabled. For more information, see https://support.polycom.com/content/dam/polycom-support/global/documentation/remote-code-execution-vulnerability-in-ucs-software-v1-2.pdf.

The following Firmware addresses this vulnerability (depending on your phone model):

  • 5.9.3.2857 Rev G

  • 5.9.0 Rev AD

  • 4.0.14.1580

Voice endpoints - XSS and CSRF vunerabilities

The Polycom Support Security Center posted a notification about Cross-Site Scripting (XSS) and Cross-Site Request Forgery (CSRF) vulnerabilities on multiple Polycom voice endpoints. These vulnerabilities affect VVX, SoundPoint, and Trio phones. For more information, see https://support.polycom.com/content/dam/polycom-support/global/documentation/xss-and-csrf-on-ucs-1-0.pdf.

Important!

A firmware fix from Polycom is pending for Trio phones. Meanwhile, Genesys advises you to apply Polycom's mitigation recommendation. For more information, see https://support.polycom.com/content/dam/polycom-support/global/documentation/xss-and-csrf-on-ucs-1-0.pdf.

The following Firmware addresses these vulnerabilities (depending on your phone model):

  • 5.9.6.2327

  • 4.0.15.1009

Firmware for supported phones

The following table lists the Polycom firmware versions for supported phones.

Firmware Version

Initially Made Available in...

Phone Type

Phone Model

6.4.5.1251

(for New Hardware Revision)

2023r3

2023r2 Patch 5

2023r1 Patch 13

2022r3 Patch 17

2022r2 Patch 24

2022r1 Patch 32

2021r4 Patch 38

Desktop Phones

VVX250

VVX350

VVX450

6.4.5.1210

( for Legacy Hardware Revision)

2023r3

2023r2 Patch 5

2023r1 Patch 13

2022r3 Patch 17

2022r2 Patch 24

2022r1 Patch 32

2021r4 Patch 38

Desktop Phones

VVX250

 VVX350

 VVX450  

VVX101

VVX150

VVX201,

VVX301/311

VVX401/411

VVX501

 VVX601

5.9.7.4477 Rev F

2023r3

2023r2 Patch 3

2023r1 Patch 11

2022r3 Patch 15

2022r2 Patch 22  

2022r1 Patch 30

2021r4 Patch 37

 

 

 

 

Desktop Phones

D60

VVX101/201

VVX150

VVX250

VVX300/301

VVX310/311

VVX350

VVX400/401

VVX410/411

VVX450

VVX500/501

VVX600/601

 

5.9.6.3432

2023r3

2023r2 Patch 3

2023r1 Patch 11

2022r3 Patch 15

2022r2 Patch 22

2022r1 Patch 30 

2021r4 Patch 37

 

Conference Phones

Trio 8500

5.9.6.2327

2020 R3

2020 R2 Patch 4

2020 R1 Patch 10

2019 R4 Patch 16

2019 R3 Patch 22

2019 R2 Patch 29

2019 R1 Patch 35

Desktop Phones

D60

VVX101

VVX 150

VVX 201

VVX 250

VVX 300

VVX 301

VVX 310

VVX 311

VVX 350

VVX 400

VVX 401

VVX 410

VVX 411

VVX 450

VVX 500

VVX 501

VVX 600

VVX 601

5.9.3.2857 Rev G

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Desktop Phones

VVX101

VVX 150

VVX 201

VVX 250

VVX 300

VVX 301

VVX 310

VVX 311

VVX 350

VVX 400

VVX 401

VVX 410

VVX 411

VVX 450

VVX 500

VVX 501

VVX 600

VVX 601

5.9.0 Rev AD

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Conference Phones

Trio 8500

Trio 8800

5.8.1

2019 R2

2019 R1 Patch4

2018 R5 Patch10

2018 R4 Patch16

2018 R3 Patch23

2018 R2 Patch29

2018 R1 Patch35

Desktop Phones

VVX 150

VVX 250

VVX 350

VVX 450

5.8.0

2018 R5

2018 R4 Patch3

2018 R3 Patch10

2018 R2 Patch16

2018 R1 Patch23

2017 R4 Patch29

2017 R3 Patch36

Desktop Phones
(with support of VVX D60 wireless handset pairing)

VVX 101

VVX 201

VVX 300/301

VVX 310/311

VVX 400/401

VVX 410/411

VVX 500/501

VVX 600/601

VVX D60

5.5.4

2018 R4

2018 R3 Patch5

2018 R2 Patch11

2018 R1 Patch18

2017 R4 Patch24

2017 R3 Patch31

2017 R2 Patch36

Conference Phones

Trio 8500

Trio 8800

5.4.5G

2017 R3

2017 R2 Patch6

2017 R1 Patch12

2016 R4 Patch17

2016 R4 Patch15 + ES

2016 R3 Patch23

2016 R2 Patch23

2016 R1 Patch27

Desktop Phones

VVX 101

VVX 201

VVX300/301

VVX310/311

VVX400/401

VVX410/411

VVX500/501

VVX600/601

4.0.15.1009

2020 R3

2020 R2 Patch 4

2020 R1 Patch 10

2019 R4 Patch 16

2019 R3 Patch 22

2019 R2 Patch 29

2019 R1 Patch 35

Desktop Phones

Conference Phones

SoundPoint

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

4.0.14.1580

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Desktop Phones

Conference Phones

SoundPoint

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

4.0.8.2058.I

(Required for new phones after June 2016 with MAC address range ​of 64:16:7f. See KB article.)​

2017 R1 Patch1

2016 R4 Patch5 and Patch6

2016 R3 Patch12

2016 R2 Patch17

2016 R1 Patch22

2015 R4 Patch22

2015 R3 Patch25

2015 R3 Patch24 + ES

Desktop Phones

Conference Phones

SoundPoint

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

5.2.2

(Default for VVX phones.)

2015 R2 Patch8

2015 R3 Patch2

Desktop phones

VVX300

VVX310

VVX400

VVX410

VVX500

VVX600

4.1.6h

SU6, SU5-ES, SU4-ES

Desktop phones

VVX300

VVX310

VVX400

VVX410

VVX500

VVX600

4.0.8c

2015 R2 Patch8

2015 R3 Patch2

Desktop phones

Conference phones

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

4.0.1b

SU3

Desktop phones

Conference phones

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

3.3.2

2020 R2

2019 R3 Patch 14

2020 R1 Patch 2

2019R4 Patch 8

2019 R3 Patch 16

Desktop phones

Conference phones

IP5000

IP335

IP321

IP331

IP450

IP550

IP560

IP650

IP670

IP6000

IP7000

3.2.7

SU4

Desktop phones

Conference phones

IP331

IP321

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

Firmware for End of Life (EOL) phones

The following table lists the Polycom firmware versions for EOL phones. Genesys no longer supports the firmware and phone provisioning; however the phones are still available from the manufacturer.

Firmware

Phone Type

Phone Model

Limitations

4.0.2b

Wi-Fi phones

SL8440

SL8450

 

3.2.7

Desktop phones

IP320

IP330

IP430

 

3.1.6

Desktop phones

Conference phones

IP301

IP501

IP600

IP601

IP4000

Except for the IP4000, does not support SRTP.

2.1.4

Desktop phones

IP300

IP500

Does not support SRTP, DND syncing, idle screen configuration, or voice-quality monitoring.

Polycom firmware history

The following table shows Polycom firmware released (CIC 2015 R2 or later) and supported previously and their initial availability.

Note: Starting with CIC 2016 R4 Patch 2, CIC 2016 R3 Patch 8, CIC 2016 R2 Patch 14, CIC 2016 R1 Patch 20, CIC 2015 R4 Patch 20, CIC 2015 R3 Patch 24, and CIC 2015 R2 Patch 24+, Genesys provides support for Polycom phone models VVX 301, 311, 401, 411, 501, and 601. *

Firmware Version

Initially Made Available in...

Phone Type

Phone Model

5.4.3.2036
(Required for new phones after June 2016 with MAC address range of 64:16:7f.. See KB article.)

2017 R1 Patch 1 and later

2016 R4 Patch 6 and Patch 7

2016 R3 Patch 13

2016 R2 Patch 18

2016 R1 Patch 22

2015 R4 Patch 22

2015 R3 Patch 25

2015 R3 Patch 24 + ES​

Desktop Phones

VVX 101

VVX 201

VVX300/301

VVX310/311

VVX400/401

VVX410/411

VVX500/501

VVX600/601 *​

5.4.0a
Use 5.4.3.2036 instead.

2016 R4

Desktop Phones

VVX 101

VVX 201

5.4.3​.1014​
(Required for new phones after June 2016 with MAC address range of 64:16:7f.. See KB article.)

Use 5.4.3.2036 instead.

2016 R3 Patch 6

2016 R2 Patch 11

2016 R1 Patch 17

2015 R4 Patch 19

2015 R3 Patch 23

2015 R2 Patch 24 + IC-138829​

Desktop Phones

VVX300/301

VVX310/311

VVX400/401

VVX410/411

VVX500/501

VVX600/601​

4.0.8.1​972.H
(Required for new phones after June 2016 with MAC address range ​of 64:16:7f.. See KB article.)

Use 4.0.8.2058.I instead.

2016 R3 Patch 6

2016 R2 Patch 11

2016 R1 Patch 17

2015 R4 Patch 19

2015 R3 Patch 23

2015 R2 Patch 24 + IC-138829​

Desktop Phones

Conference Phones

SoundPoint

​IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

5.2.2
(Default for VVX phones.)​

2015 R2 Patch 8

2015 R3 Patch 2

Desktop Phones

VVX300

VVX310

VVX400

VVX410

VVX500

VVX600