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IC User Applications (64-bit) Setup Wizard installation

After the CIC installation, run the IC User Applications install on client workstations that require screen recording capability.

  1. If you have not done so already:

    1. Download the CIC 2018 R2, or later, .iso file from the Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx 

    2. Copy the .iso file to a file server (non-CIC server) with a high-bandwidth connection to the workstation(s) on which you will be running the CIC 2018 R2 or later installs.

    3. Mount the .iso file and share the contents to make them accessible to the workstation(s) on which you will be running the CIC 2018 R2 or later installs.

  2. Navigate to the \Installs\ServerComponents directory on the file server.

  3. Copy the IC User Applications .msi file, for example, ICUserApps_64bit_2018_R2.msi, to the workstation on which you plan to run this install and double-click to launch it.

  4. The IC Business Manager Application Setup wizard starts.

  5. On the Welcome screen, click Next. As Setup wizard guides you through the installation, the Custom Setup screen is displayed.

  6. On the Custom Setup screen, select the way you want features to be installed. Click the Interaction Screen Recorder Capture Client icon.

    The installation options are displayed.

    Note:

    When you click Next, the QoS Requirement screen might be displayed, recommending you select the PureConnect QoS driver. See "QoS feature requirement" for more information.

  7. Select Entire feature will be installed on local hard drive, and click Next.

    The IC Server Name screen is displayed.

  8. On the IC Server Name screen, type the name of the IC Server in the IC Server Name box, and click Next.

    The HTTP Connection Configuration screen is displayed.

  9. To specify the options for the HTTP connection, select the Configure an HTTP connection check box. The HTTP connection options are available. Do not use spaces when entering options.

    • HTTP Connection URL - Specify the HTTP connection URL in the form https://SERVER:PORT

    • Alternate Server - You can optionally specify the name of the alternate CIC server

    • IC Username - You can optionally specify an IC username for the agent requiring screen recording.

    Click Next. The Ready to install IC User Applications screen is displayed.

  10. On the Ready to install IC User Applications screen, click Install.

    The Installing IC User Applications screen is displayed.

  11. Setup Wizard installs IC User Applications, including the Interaction Screen Recorder Capture Client. When the installation is complete the Completed the IC User Applications Setup Wizard screen is displayed.

  12. Click Finish to exit the Setup Wizard.