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Tracker Timesheet Reporting Technical Reference
Introduction
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Interaction Tracker Timesheet Reporting allows professional service organizations to easily associate phone calls with clients. Timesheet Reporting allows organizations, such as legal firms, to accurately track time spent on the phone with clients. If your organization requires billing clients for time, Tracker Timesheet Reporting can assist you in accurately tracking the time spent on these calls.
This document includes:
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An overview and description of Interaction Tracker Timesheet Reporting
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Installation information
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Configuration considerations
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Information on viewing data in reports
About this information
The information in this technical reference is for supervisors and business managers responsible for tracking employee billable time, and other Customer Interaction Center (CIC) users who need to track time spent on the phone with clients. Users of this information might also include partners, planners, installers, and administrators who plan to use the timesheet reports for tracking billable time.
Referenced information
Because Interaction Tracker Timesheet Reporting is installed with Interaction Recorder, this document refers to other technical references and guides. These documents are available in the Documentation Library on your IC server. The PureConnect Documentation Library is also available at https://help.genesys.com/cic/desktop/pureconnect_documentation.htm.
The following documentation and links can provide additional information when using Interaction Tracker Timesheet Reporting.