Disabling delayed media

Some SIP devices do not support delayed media, which may cause calls initiated from a Customer Interaction Center client to fail to connect, immediately disconnect or have one-way audio. Therefore, you need to disable delayed media for INVITE and re-INVITE requests.

For information about accessing the Configuration dialog box, see Creating a station.

To disable delayed media:

1. In the navigation box in the Configuration dialog box, click Session.

2. In the Media Timing and Media reINVITE Timing boxes, select Normal.