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Right-Click Menu Commands

In the list view window, right-click displays a context sensitive menu to perform basic editing operations. This menu is populated with three static entries - New (Insert), Delete (Delete) and Properties (Enter). These commands are also available on the Edit menu and the Toolbar icons. A few types of configuration data support additional right-click menu commands in the list view. These include:

Lines

Line objects have three additional entries in the context sensitive menu. These commands work on multiple entries.

Command	Description
New	Create a new SIP line.
Delete	Remove the selected line or lines.
Set Active	Can be On or Off to activate or deactivate the selected lines. The line can not be deactivated if there are any active calls on the line. Some changes to SIP lines require deactivation and reactivation in order for changes to take affect.

Stations

Station objects have one additional entry in the context sensitive menu. This action can be performed on multiple entries.

Command	Description
Set Active	Can be Yes or No to activate or deactivate the selected stations.
Set to Template	Sets the station to a specific station template values.
Set Preferred Language	Select the preferred language for the prompts for the selected station(s). The default setting is <System Default>.
Auto Extensions	Changes the extensions of the selected station(s).
Rename Station	Renames the selected station.
Change Station Type	Changes the station type of a selected station (workstation, stand-alone phone, or stand-alone Fax).
Station Assistant	Opens the Station Assistant.
Change Station Columns to View	Opens a dialog box to select the columns to view.
Managed IP Phone Properties	Opens the properties of a managed IP phone.

Users

Users’ entries have one additional item in the context sensitive menu. This action can be performed for multiple entries.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes made through these menu items are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

Command	Description
Set Status	Select a status from the sub-menu (for example, At Lunch.) for the selected user(s). Note: In Interaction Administrator, you can change an agent's current status to another status only if the current status is persistent.
Set Password...	Set passwords for Exchange or LotusNotes user(s) and set password options.
Set Auto-Answer ACD Calls	Select Yes or No to change the auto-answer ACD calls setting. This also can be set (checked or unchecked) on the ACD tab under Options.
Set Auto-Answer non-ACD Calls	Select Yes or No to change the auto-answer non-ACD calls setting.
Set Unified Messaging Destination	Select the server destination for messages when using SIP diversion. Note: For more information on configuring CIC to use UM, see Unified Messaging Integration with CIC Technical Reference in the PureConnect Documentation Library on the CIC server.
Set Preferred Language	Select the preferred language for the prompts for the selected user(s). The default setting is <System Default>.
Set Time Zone...	Sets the Time Zone... for the selected users.
Set Location	Sets the location of the selected users.
Set User's NT Domain Name	Click this option and type the name of the domain used to connect their user to the CIC server, (i.e., i3 domain), and then click OK.
Reset Failed Login Count	Click this option to reset the count to 0, so that the user is no longer locked out of the system.

Managed IP Phones

The following commands may be performed from the right-click menu in the managed IP phones list:

Command	Description
Change Multiple IP Phones ....	Change options on multiple IP phones.
Reload Now	Reloads the selected managed IP phone(s) now.
Reload at a Scheduled Time	Reloads the selected managed IP phone(s) at a scheduled time .
Cancel Scheduled Reload	Cancels a scheduled reload of managed IP phone(s) and reverts phone to it's previous status.
Reload All (Reload Required) Now	Reloads the managed IP phone(s) now that require a reload.
Unprovision	Unprovisions the managed IP phone(s) so that the phone can not be used. For example, you might want to unprovision a managed IP phone if an employee leaves the company, and a new employee is going to use the phone. Unprovision it and it will be waiting to be provisioned for the next person. Notes: Clearing the MAC or computer name will also cause the phone to become unprovisioned.
Set Active	Can be Yes or No to activate or deactivate the selected stations.
Set Preferred Language	Sets the language for all prompts for this managed IP phone. Can be set to <System Default> or any other languages that have been installed.
Set Custom Attributes	Define Custom Attributes for the selected IP phones.
Set Time Zone...	Sets the Time Zone... for the selected IP phones. This option is reserved for a future release.
Set Location	Sets the location of the managed IP phone.
Set to Template	Sets the managed IP phone options to a specific station template's values .
Managed IP Phone Assistant	Opens the Managed IP Phone Assistant .

Media Servers

The following command may be performed from the right-click menu in the Media Servers list:

Command	Description
Set Location	Sets the location of the media server.

SIP Proxies

The following command may be performed from the right-click menu in the SIP Proxies list:

Command	Description
Set Location	Sets the location of the media server.

MRCP Servers

The following command may be performed from the right-click menu in the MRCP Servers list:

Command	Description
Set Location	Sets the location of the media server.