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Working with Voice Mail

Requirements: If you are assigned the Receive Voicemail Security right, callers are sent to voice mail when you are in a DND status (Gone Home, Out of the Office, or some other "not available" status) or when you do not answer your phone.

With the CIC client, you receive voice mail in the same place you receive email messages. Any time a caller leaves a voice mail message for you, the voice mail message is attached to an email message and sent to you. You can open your voice mail messages as email message attachments or you can listen to voice mail from the optional Voicemail Message view in the CIC client.

Tip: You can record greetings that prompt users to leave a voicemail when you do not answer the telephone or when you are in a Do Not Disturb status. For more information, see Personal Prompts Options.

Voice mail is managed in one of these ways in the CIC client:

If Interaction Voicemail Player is installed on your workstation, when you open an email message that has a voice mail attachment, the CIC voice mail form opens and begins playing your voice mail message.

Note: For more information about configuration settings that affect this automatic playback, see Configuring Interaction Voicemail Player.

If Interaction Voicemail Player is not installed on your workstation, you open the email message and double-click the voice mail attachment, then your designated audio player opens and begins playing your voice mail message.

Note: If your designated audio player does not play the voice mail message then it is likely that the required codec (software that compresses and decompresses digital audio) is not installed on your computer. Some recent operating systems no longer include the TrueSpeech codec. For more information, contact your CIC administrator.

You can use the Voicemail Message view to display and listen to voice mail messages.
You can listen to and manage your voicemail messages by using the voice mail features on your telephone.

Note: For more information about the default TUI (Telephone User Interface), see the CIC TUI User's Guide and Quick Reference Card available in the PureConnect Documentation Library.