Contents

Place Dialer Call

This Dialer tool tells Interaction Dialer whether or not to place a given call.

Notes: This tool only appears in the tool palette if Dialer is installed.

Important: Use caution when setting the bDialerPlaceCall variable to false in order to stop Dialer from placing a call. Dialer expects a disposition to clear out a contact that it called or expected to call. If you set bDialerPlaceCall variable to false, use the Dialer Call Completed tool to disposition calls so that Dialer properly deallocates the call.

Inputs

Campaign ID

The identifier for the call's campaign.

Call ID

The unique identifier for this call.

Wrapup Code

A string that indicates the completion status of a call step. Wrap-up codes appear in scripts and allow agents to disposition calls by choosing a call outcome for a campaign. For reporting purposes, each user-defined wrap-up code must map to a wrap-up category.

Wrap-up Category	Default wrap-up Codes (user-defined)
Default inbound category	None
Ambiguous	Ambiguous Ambiguous - Agent Connection Broken Ambiguous - Agent Logout Ambiguous - Agent Received a New Call
Busy	Busy Busy - Busy Signal Busy - Disconnect before Analysis Busy - Not Reached Busy - Remote Busy
Deleted	Deleted Deleted - Do Not Call
Failure	Failure Failure - Timeout
Fax	Fax Fax - System Hang up on Fax
Machine	Machine - Answering Machine Machine - Failed to play recording Machine - Machine Machine - Recording played to Fax Machine - Recording played to Machine
No Answer	No Answer No Answer - Answering Machine No Answer - Disconnect before Analysis No Answer - No User Responding No Answer - Timeout No Answer - User Alerting No Answer
No Lines	No Lines No Lines - No IP Response
Non-Dialer Call	Non-Dialer call
Not Reached	Not Reached Not Reached - Disconnect before Analysis
Phone number deleted	Phone number deleted
Phone number success	Phone number success
Policy Scheduled	Policy Scheduled
Remote Hang Up	Remote Hang Up Remote Hang Up - Contact Hang Up Remote Hang Up - Remote Hang Up after Transfer Remote Hang Up in Attendant
Rescheduled	Rescheduled
Scheduled	Scheduled Scheduled - Callback
SIT	SIT
SIT Callable	SIT Callable - Disconnect before Analysis SIT Callable - Ineffective Other (see note that follows table) SIT Callable - No Circuit SIT Callable - No Route to Destination SIT Callable - Normal SIT Callable - Protocol Error SIT Callable - Reorder SIT Callable - Temporary Failure
SIT Uncallable	SIT Uncallable - Bad Number SIT Uncallable - Disconnect Before Analysis SIT Uncallable - Ineffective Other SIT Uncallable - Invalid Number Format SIT Uncallable - No Circuit SIT Uncallable - No IP Response SIT Uncallable - Number Changed SIT Uncallable - Reorder SIT Uncallable - Unassigned Number SIT Uncallable - Unknown Tone SIT Uncallable - Vacant Code
Skipped	Skipped - Agent Skip Skipped - Do Not Dial Skipped - Policy No valid Phone Number
Success	System Hang Up on Fax System Hang Up on Live Voice System Hang Up on Machine Success Success - Recording played to Fax Success - Recording played to Live Voice Success - Recording played to Machine
System Hang Up	System Hang Up System Hang Up - Agent not available for callback System Hang Up - Attendant Transfer failed System Hang Up - Failed to play recording System Hang Up - Failed to route call to agent System Hang Up - Failed to send fax System Hang Up after Transfer System Hang Up in Attendant
Transferred	Transferred
Wrong Party	Wrong Party Wrong Party - Wrong Number

Place Dialer Call?

Boolean indicating whether or not the call should be placed.

Exit Paths

Success

This tool takes the Success exit path unless one of the failure criteria is met.

Failure

This tool takes the Failure exit path if the call cannot be placed or its completion cannot be processed due to one or more of the Place Dialer Call Inputs.