PureConnect Integrations With Other Products

PureConnect integrates with other Genesys products as well as with third-party products. This landing page provides links to documentation for each of the following integrations.

Additional integrations are possible via the IceLib API and the ICWS API, which are available in the PureConnect Developer Portal.

Genesys Integrations

PureConnect SpeechMiner

Genesys Intelligent Automation

PureCloud Features in PureConnect - includes CIC web-based phone and CIC Co-browse

Third-Party Product Integrations

PureConnect for Salesforce

Oracle Service Cloud

Microsoft Lync Server (Skype for Business)

Short Message Service (SMS)

SAP CRM

Gmail

Siebel

Host Integration Service

VoiceXML Integration with Nuance Dialog Modules (Nuance 5.2 and Nuance 6.1)

Unified Messaging

Workforce Management Historical and Real-Time Adherence