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Web-Based Phone

Requirements: Your CIC administrator must enable this feature and set it up for you. For more information, see Web-based Phone Requirements.

Warning: The CIC Web-Based Phone  feature does not support persistent connections. If you enable this option for these stations, call will fail.

The Web-Based Phone feature enables Interaction Connect users to use a web browser on a computer as a SIP telephone using WebRTC as the communication protocol. The Web-Based Phone eliminates the need to distribute, install, and configure a physical IP telephone for each agent or user, or to install a SIP soft phone application on PCs.



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