Interaction Connect Help
Requirements: Your CIC administrator must enable this feature and set it up for you. For more information, see Web-based Phone Requirements.
Warning: The CIC Web-Based Phone feature does not support persistent connections. If you enable this option for these stations, call will fail.
The Web-Based Phone feature enables Interaction Connect users to use a web browser on a computer as a SIP telephone using WebRTC as the communication protocol. The Web-Based Phone eliminates the need to distribute, install, and configure a physical IP telephone for each agent or user, or to install a SIP soft phone application on PCs.
Genesys Cloud for PureConnect Administrator's Guide - the first step to enabling CIC web-based phones.
Genesys Cloud Resource Center - All Genesys Cloud documentation