Interaction Connect Help
Use a Web-Based Phone
Requirements: Your CIC administrator must enable this feature and set it up for you. For more information, see Web-based Phone Requirements.
You can use your workstation's microphone and speakers or headset to participate in phone conversations.
Tip: Don't refresh your browser while you are on a connected call and using a web-based phone. This disconnects the call.
Use the Web-Based Phone dialog box to monitor the connection status of your WebRTC phone. You can use the Disconnect Call button to disconnect a call. This is similar to hanging up a physical phone to end a call. This additional method of disconnecting is useful if Interaction Connect becomes unavailable during a switchover.
Use the Queue Control toolbar to perform standard call control operations such as picking up, transferring, or disconnecting calls.
Use your keyboard and the Dial a number field to place calls.
Use the Dial Pad in the My Interactions Sidebar to make calls. Or you can use the Dial Pad to make menu selections by sending DTMF tones to a connected call.