Local forecasting

Local forecasting uses historical ACD data (and optionally, Day Selection and Weighting) to calculate the interaction volume for the next time period. ACD data is based on Route Group.

Interaction Optimizer processes a local forecast in IC Business Manager. Interaction Optimizer processes one local forecast at a time. Therefore, Interaction Optimizer requires you to wait for a local forecast to complete processing before you can create another local forecast.

Create a local forecast

To create a local forecast, select Local Forecasting in the New Forecast dialog.  After you select OK, the forecast opens to the Source Data dialog box to add days to the forecast.

Local forecasts in the Forecasts tab

For a local forecast, the Type column and the Status column are blank. A tool-tip displays for both columns to indicate local forecasting.