Contents

Survey Scoring Detail Report

The Survey Scoring Detail report shows the average survey score for agents during a date and time range. The report also shows survey detail by user, including survey scores, percentile, and score and weight by question. This report includes data from completed surveys.

Tip This report contains a bar graph. In order to make the chart easier to read, consider limiting the number of users selected at a time.

Parameters

Specify a range of dates and times, name of a survey, and users to include in the report.

Report Log Tables

Interaction Administrator Unique Report Identifier

vcssSurveyScoringDetail

Survey

SURVEY_SCORING_DETAIL

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Scores - Average		Average survey score based on selected users for this report
Scores - Percentile		Percentile based on selected users for this report
Scores - All users - Average		Average survey scores based on all users
Scores - All users - Percentile		Percentile based on all users
Minimum		Minimum score
Maximum		Maximum score
Ranking		Ranking definition as configured in Interaction Feedback
Avg of Score / IC User		Bar graph displaying the average score for the IC Users included in this report
Surveys for this user		Survey details for user including Avg. Score and Percentile for all surveys included in this report. Survey details for user by survey included in this report, including: Score and Percentile. Survey details for user by Question for surveys included in this report, including Score and Weight.

Record Selection Criteria:

( isnull({vcssSurveyScoringDetail.EventDate}) or {vcssSurveyScoringDetail.EventDate} in {?SurveyDateTime_GMT}) and {vcssSurveyScoringDetail.SurveyName} in {?Survey} and

{vcssSurveyScoringDetail.ICUserId} in {?Users} and

{vcssSurveyScoringDetail.IsCompleted}<>0