Contents

Survey Scoring Summary Report

The Survey Scoring Summary report shows the average survey score for agents during a date and time range. It also includes a list showing Average Score and Percentile per User for the selected survey. This report includes data from completed surveys.

Tip This report contains a bar graph. In order to make the chart easier to read, consider limiting the number of users selected at a time.

Parameters

Specify a range of dates and times, name of a survey, and users to include in the report.

Report Log Tables

Interaction Administrator Unique Report Identifier

vcssSurveyScoringDetail

Survey

SURVEY_SCORING_SUMMARY

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Scores - Average		Average survey score based on selected users for this report
Scores - Percentile		Percentile based on selected users for this report
Scores - All users - Average		Average survey scores based on all users
Scores - All users - Percentile		Percentile based on all users
Minimum		Minimum score
Maximum		Maximum score
Ranking		Ranking definition as configured in Interaction Feedback
Avg of Score / IC User		Bar graph displaying the average score for the IC Users included in this report
Scores - Per User - Percentile		Average Score and Percentile Per User

Record Selection Criteria:

( isnull({vcssSurveyScoringDetail.EventDate}) or {vcssSurveyScoringDetail.EventDate} in {?SurveyDateTime_GMT}) and {vcssSurveyScoringDetail.SurveyName} in {?Survey} and

{vcssSurveyScoringDetail.ICUserId} in {?Users} and

{vcssSurveyScoringDetail.IsCompleted}<>0