Interaction Administrator Change Log Enhancements

Database tables and views contain detailed information about changes made in Interaction Administrator. These enhancements were made to two of the most commonly used nodes: Default User and Roles. Customers can now create reports or database queries that display information about Default User changes, and Roles additions, changes, and more.

This enhancement is an expansion of the Interaction Administrator Change Log Enhancement added in CIC 2016 R1 http://help.inin.com/cic/mergedProjects/wh_rn/desktop/interaction_administrator_change_log_enhancements.htm.

Warning: Enable the enhanced Interaction Administrator change log only during non-peak production hours and only if all CIC clients are upgraded to CIC 2016 R1. Enabling this log is an intensive operation that requires significant computing resources. If you enable this feature before you upgrade all CIC clients to CIC 2016 R1 or later versions, then the CIC clients that run earlier versions of CIC will log incomplete audit data.